FAQs
What questions our customers frequently asked
Frequently Asked Questions By Customers
Are you the manufacturer?
Yes. We are a high-end showcase manufacturer. Founded in 2008, our production team has more than 100 experienced workers and a workshop of more than 13,000 square meters, covering hardware, paint, crafts, wood art, acrylic and installation. We are equipped with the best production environment and the most advanced manufacturing equipment, and continuously develop and improve the manufacturing process, so we can deliver on time, guarantee quality, and provide large-scale production capacity, competitive prices and the most considerate service.
How do you guarantee product quality?
We have 16 years of experience in customizing showcases, have 16 patent certificates, and have obtained many authorization certificates, such as SGS, TUV and ISO quality systems. We have a strict manufacturing management system and strictly control the manufacturing process. At the same time, the rich QC team checks every detail of the product with a rigorous attitude to ensure that the best quality products are delivered to customers. During the production process, we will also feedback the progress in real time, provide videos, pictures and other content as required, and you are always welcome to visit our factory.
Do you provide installation service?
Yes, we have an experienced and professional installation team that can provide global display cabinet installation services, and can also provide detailed installation instructions and professional manuals, such as installation instructions and installation videos. Of course, if only installation guidance is needed, we can also provide remote installation guidance to ensure that the display cabinet is installed correctly and efficiently.
What is your delivery time?
1. If it is a spot product or a simple processed product, it usually takes only 7-15 days; 2. If a large number of professional customization is required, our professional salesperson will provide you with an approximate delivery time based on the required product quantity and manufacturing process requirements. According to past experience, in most cases, the delivery time will not exceed 45 days.
How is your after-sales service?
We provide you with 3 years of unconditional free maintenance and permanent free technical guidance. Customer service is online 24 hours a day and actively responds to your feedback at any time.
Can we visit your factory and office?
We sincerely invite customers to visit our factory and office. If you plan to come to China, we will provide airport pick-up and hotel arrangements. If you cannot visit in person, we also provide live broadcasts, video conferences and pictures to give you a comprehensive understanding of us. Please feel free to contact us and we will serve you wholeheartedly.
How can I get your quotation as soon as possible?
When you need a quotation, please contact us through the contact information on our website, such as phone, email, WhatsApp or WeChat. We promise to reply you within one day after receiving your message. When you contact us, please clearly provide the specific specifications of the products you need, including size, quantity, material and any relevant design drawings. This information will help us provide you with the most accurate product quotation.
What is the minimum order quantity?
All our display cabinet products are customized according to customer requirements. You can order 1 piece and we can also provide you with the best service.